Customer Service Representative (English & Spanish)
14707 S Dixie Hwy Palmetto Bay, FL 33176
Work Opportunities available for Bilingual Customer Service.
Generalcover Insurance is seeking full-time Customer Service Representatives. You’ll handle one of our company’s highest-profile and most important roles: serving as the caring advocate our customers rely upon to help them resolve their concerns. Generalcover Insurance customers will reach you by phone, website, and email, seeking your expertise. You’ll strive to resolve most issues with one-call efficiency, as well as research more complex situations to ensure customer satisfaction.
Customer Service Representative is: Entrepreneurial-driven: You’re always striving to achieve better results. You look for opportunities to improve our process or procedures, to further improve the customer’s experience. Self-managed: You take the initiative to do what’s needed; solve problems; follow up on all promised tasks; and continuously improve your results. Teamwork-oriented: you enjoy being part of a close-knit work team and helping co-workers succeed. Calm under pressure: You know how to soothe a customer and transform a negative experience into a positive. Essential Duties and Responsibilities: Answering incoming customer questions or concerns via phone; researching any needed issues; and taking full ownership for responding back to customers with resolution to their problem within the time limit specified by company policy. Handling sensitive or confidential customer data in a professional, responsible manner. Providing quality service and support. System troubleshooting; or other service scenarios. Using good judgment in resolving issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company. Completing any special project assignments and assisting other departments during lower customer contact periods.
Exceptional listening, verbal and written skills: you get along well with many different or strong personalities Organized and detail-oriented, with good time management skills. Strong decision making and analytical abilities. Willingness to work a flexible schedule and occasional overtime when needed. Proven work ethic and teamwork. Bilingual (English & Spanish) is required for this position. Must demonstrate the ability to read, speak, and write in Spanish.
Internet Explorer and Microsoft Office experience. Work space Requirements A quiet, distraction-free work environment.