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Send documents

The Marketplace may ask you for documents to confirm information on your application - your income, citizenship, immigration status, or a Special Enrollment Period, such as moving or losing other health coverage.

IMPORTANT: Submit documentation as soon as possible if you do not submit documents by the deadline, you could lose your health insurance, financial aid, or the opportunity to enroll.


If you are a Generalcover Insurance customer, the fastest and easiest way to process them is to send us an email to the address with the photo of the requested documents attached to the email or in PDF format. In the subject and body of the email you must write the name and last name of the principal in the policy along with the date of birth.

Once your documents are received, they will be updated in the system and they will confirm that it was received and updated in the health market, once the information is verified by the health market they will send a letter to your address confirming that it was verified the requested information.


You can also upload the documents online on the Health Marketplace page if you have a user account. Or you can send copies by mail.

The market does not accept documents by email or fax.

Upload documents online

You will need an electronic file of the document saved on your computer. It can be a scan or a clear photo.
Document format requirements:
Accepted formats: .pdf, .jpeg, .jpg, .gif, .xml, .png, .tiff, .bmp
Maximum file size: 10MB
File names cannot include special characters such as / \: *? "<> |

How to Submit Documents by Mail

If the upload failed, check the format and size of the document and try again. You can send copies if you still have problems or if you prefer this option:

Do not send original documents: Send photocopies only.
Include your printed barcode page. It's on the last page of your eligibility notice. If you do not have a barcode, please include your printed name and application identification number. Your application ID is near your mailing address at the top of your notice.

Send the documentation to this address:
Health Insurance Marketplace
Attn: Hedging Processing
465 Industrial Blvd
London, KY 40750-0001

Some data included in this FAQ was collected from these resources:,

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