Careers Customer Service Representative (English & Spanish) 14707 S Dixie Hwy Palmetto Bay, FL 33176 Read More Apply Now Independent Agent Sales - 215 / 240 License ​ Read More Apply Now

Customer Service Representative (English & Spanish) 14707 S Dixie Hwy Palmetto Bay, FL 33176 Work Opportunities available for Bilingual Customer Service. Generalcover Insurance is seeking full-time Customer Service Representatives. You’ll handle one of our company’s highest-profile and most important roles: serving as the caring advocate our customers rely upon to help them resolve their concerns. Generalcover Insurance customers will reach you by phone, website, and email, seeking your expertise. You’ll strive to resolve most issues with one-call efficiency, as well as research more complex situations to ensure customer satisfaction. Position Details: Customer Service Representative is: Entrepreneurial-driven: You’re always striving to achieve better results. You look for opportunities to improve our process or procedures, to further improve the customer’s experience. Self-managed: You take the initiative to do what’s needed; solve problems; follow up on all promised tasks; and continuously improve your results. Teamwork-oriented: you enjoy being part of a close-knit work team and helping co-workers succeed. Calm under pressure: You know how to soothe a customer and transform a negative experience into a positive. Essential Duties and Responsibilities: Answering incoming customer questions or concerns via phone; researching any needed issues; and taking full ownership for responding back to customers with resolution to their problem within the time limit specified by company policy. Handling sensitive or confidential customer data in a professional, responsible manner. Providing quality service and support. System troubleshooting; or other service scenarios. Using good judgment in resolving issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company. Completing any special project assignments and assisting other departments during lower customer contact periods. Job Type: Full-Time Compensation: Hourly. Required Skills Exceptional listening, verbal and written skills: you get along well with many different or strong personalities Organized and detail-oriented, with good time management skills. Strong decision making and analytical abilities. Willingness to work a flexible schedule and occasional overtime when needed. Proven work ethic and teamwork. Bilingual (English & Spanish) is required for this position. Must demonstrate the ability to read, speak, and write in Spanish. Required Experience Internet Explorer and Microsoft Office experience. Work space Requirements A quiet, distraction-free work environment. Back to Careers Apply Now

Independent Agent Sales - 215 / 240 License ​ Work Opportunities available for Health Insurance Agents - 215 / 240 License Generalcover Insurance is seeking independent agents - 215 / 240 License. Become a Independent agent Sales. The sky is the limit with your earning potential. Generalcover Insurance has an inclusive culture and welcomes candidates with multilingual skill sets to service our consumers. Our independent sales agents have a passion for assisting people, to provide the best healthcare benefit options to meet their needs. Position Details: Independent agent Sales: Use a consumer-centric, consultative selling approach to align our consumers’ healthcare needs with appropriate products from Generalcover Insurance portfolio. Work independently to achieve sales goals to maximize your growth. Model a high level of professionalism and integrity with every consumer phone interaction. Job Type: Work at Home Compensation: Lucrative commission structure. Required Skills -Responsible for brokering health insurance sales on behalf of multiple major insurance carriers in multiple states - Handles various incoming sales-focused phone calls and assists the consumer in comparing and buying the best product - Resolves customer questions, complaints and inquiries in a professional, helpful manner - Promotes and sells client products and services by emphasizing product features aligned to the consumer’s needs - Utilizes computer system and on-line tools to verify and document consumer applications - Continually improves knowledge of company services and products - Bilingual (English & Spanish) is required for this position. Must demonstrate the ability to read, speak, and write in Spanish. Required Experience Minimum Education and Experience: - Must have an active Resident State Life & Health or Health only License - 1-2 years’ previous sales experience desired - Phone-related sales a major plus - Ability to use phone and computer systems. Back to Careers Apply Now